Frequently Asked Questions
Shipping & Delivery
Local delivery orders are subject to rates as follows:
Orders over $40 qualify for home delivery
Orders $40-$99: $5 delivery
Orders over $100 get free delivery
Orders must reach $40 or more to qualify for local delivery.
Pickup orders are free with no minimum. Pickup at Commercial Street from 12pm to close.
We currently offer local next business day delivery to addresses in Vancouver, West Vancouver, North Vancouver, Burnaby and Richmond.
Local Delivery + Pickup
Local delivery and pickup orders receive their products the next business day.
- We offer local delivery Monday to Friday.
- Orders placed Friday through Sunday are delivered Monday.
- If there is a holiday on the Monday the next delivery day is Tuesday.
Shipping Orders
Domestic shipping can take 5-14 business days depending on where you are located.
USA shipping could take up to 14 business days.
We mill all of our flour to fresh to order.
For local delivery orders, we have a team of drivers that will deliver your order. For Richmond, New Westminster and Burnaby.
For most Canadian shipping orders we use Canada Post.
USA orders are shipped with UPS.
We currently offer $12 flat rate shipping to most regions outside of our local delivery zones.
Shipping rates outside of our $12 flat rate zones can vary depending on your region and are calculated at checkout.
We currently ship to the USA and Canada only.
Our Flour
Yes we mill all of our flours fresh every day. We store the flour in the fridge to ensure you get the freshest product possible.
The only ingredient in our flour is the organic grain we use to mill it.
Our freshly milled flours are not enriched with any synthetic ingredients or added protein.
Fresh flour should be stored in the fridge or freezer to protect the natural oils and prevent rancidity.
Stored in the fridge or freezer, your flour will be good for up to 6 months. Flour stored at room temperature is best used within a 4-6 weeks.
Yes, we mill organically grown grains exclusively.
In addition to being certified organic, the majority of our wheat growers farm using regenerative agriculture methods.
There is no GMO wheat grown in Canada. We do not purchase or use any GMO crops.
Mill + Bakery
There is lots of free parking around our Mill + Bakery as are in a residential area. We also have 3 free parking spots at the back, there are signs to identify them.
There is lots of bike parking if you prefer to ride.
Pizza Nights are Thursday and Friday from 5PM to 8PM.
Walk-ins are welcome. You can also phone is with your orders or order online.
We are fully licensed to serve alcohol at the Mill + Bakery. See our menu for the list of beers on tap and glasses.
Returns & Refunds
We offer refunds or replacements on defective or unsatisfactory products.
We have a quality guarantee designed to help you shop with confidence.
If you are not satisfied with any of our Flourist products or fresh produce, contact us for a refund or replacement.